Frequently Asked Questions
ORDERING
Q: How do I order from the Rhinestone Designz website?
A: You can browse our online catalog by either Category or the List All Products view. If you would like to see more details of a particular product, including additional color options, click on the Product Details button. In Product Details, there are several tabs that allow you to view additional product details, images, as well as customer reviews. To add a product to the Cart, first select the color option you want (if more than one color option is available), quantity, and then click on the Add to Cart button. You may add additional products, update quantities or remove items from the cart prior to completing the check-out process.
Q: Are designs available in additional colors?
A: Yes. Please contact us if you do not see a design in the color you are looking for.
Q: When I order a custom design, can I purchase the template and rhinestone supplies to create my own rhinestone transfers?
A: Yes. When you request a quote for custom design work, please let us know if you are interested in purchasing the template. Purchasing a template can save you money depending on the number of transfers you are planning to create. In our Rhinestone Essentials section of the website, we also sell the loose stones and hotfix tape needed to create your own transfers.
Q: What payment methods does Rhinestone Designz accept?
A: Rhinestone Designz currently accepts Paypal. Note: You do not need a PayPal account to order through PayPal using a major credit card.
RETURNS AND EXCHANGES
Q: What is your return/exchange policy?
A: Returns/exchanges will be accepted in the case of defective materials only. Claims must be made within twenty (20) days of placing your order. Shipping charges will not be refunded. If you are requesting an exchange, shipping charges will be billed on the replacement order. All returns/exchanges must be accompanied with an RMA# received from Rhinestone Designz. Shipments will be denied if not accompanied with Rhinestone Designz' RMA #. Rhinestone Designz is NOT responsible for finished apparel if transfers are not applied to garment by Rhinestone Designz. Refunds will be processed through PayPal within 7-10 days upon receipt of returned item(s).
Q: How do I make a return/exchange?
A: Returns/exchanges should be sent to Rhinestone Designz.com, 38992 Lone Circle, Murrieta, CA 92563. Please include a copy of your original sales receipt and RMA#. It is recommended that returns include tracking information and proof of delivery. Rhinestone Designz cannot be responsible for packages lost in transit. Original merchandise must be received by Rhinestone Designz before a refund/exchange can be processed.
SHIPPING
USA Standard Shipping
Orders normally ship within two business days. Wholesale (bulk) orders of our Rhinestone Essentials products normally ship within five (5) business days. Currently, Rhinestone Designz only ships within the USA. USA shipping is a standard flat rate of $5.50 via USPS Priority Mail.
FREE SHIPPING ON ORDERS OVER $75!
SALES TAX
Applicable sales tax of 8.75% will be added for shipments to residents of CA.