Frequently Asked Questions
| Article Index |
|---|
| Frequently Asked Questions |
| Return/Exchange Policy |
| Shipping |
| Sales Tax |
| All Pages |
ORDERING
Q: How do I order from the Rhinestone Designz.com website?
A: You can browse our online catalog by either Category or the List All Products view. If you would like to see more details of a particular product, including additional color options, click on the Product Details button. In Product Details, there are several tabs that allow you to view additional product details, images, as well as customer reviews. To add a product to the Cart, first select the color option you want (if more than one color option is available), quantity, and then click on the Add to Cart button. You may add additional products, update quantities or remove items from the cart prior to completing the check-out process.
Q: Are designs available in additional colors?
A: Yes. Please contact us if you do not see a design in the color you are looking for.
Q: What payment methods does Rhinestone Designz accept?A: Rhinestone Designz currently accepts Paypal. Note: You do not need a PayPal account to order through PayPal using a major credit card.
Q: Do you have rhinestone discussion forum?
A: Yes. Please join our FREE community forum to discuss topics related to rhinestone design, products and the industry. Whether rhinestones is your business or hobby, our community forum is the perfect place to learn and share with others just like you.
Rhinestone Designz.com Community - Click Here!
RETURN/EXCHANGE POLICY
Q: What is your return/exchange policy?
A: Software and Fonts - Due to the nature of these products, all software and font sales are final - NO RETURNS.
Other Products - Returns/exchanges will be accepted in the case of defective materials only. Claims must be made within fourteen (14) days of placing your order. Shipping charges will not be refunded. If you are requesting an exchange, shipping charges will be billed on the replacement order. All returns/exchanges must be accompanied with an RMA# received from Rhinestone Designz. Shipments will be denied if not accompanied with Rhinestone Designz' RMA #. Rhinestone Designz is NOT responsible for finished apparel if transfers are not applied to garment by Rhinestone Designz. Refunds will be processed through PayPal within 7-10 days upon receipt of returned item(s).
Q: How do I make a return/exchange?
A: Returns/exchanges should be sent to Rhinestone Designz.com, 38992 Lone Circle, Murrieta, CA 92563. Please include a copy of your original sales receipt and RMA#. It is recommended that returns include tracking information and proof of delivery. Rhinestone Designz cannot be responsible for packages lost in transit. Original merchandise must be received by Rhinestone Designz before a refund/exchange can be processed.
SHIPPING
USA Standard Shipping
Orders normally ship next business day. Rhinestone Designz.com products sold through our ordering site ship at a flat rate of only $6.95 via USPS Priority Mail within the U.S.A. Signature Confirmation is required on orders where the Bill To and Ship To addresses differ or on orders that total more than $250.
International Shipping: For ordering and shipping outside the U.S.A., please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Q: If I am purchasing from outside the U.S., am I responsible for any import Duties or Taxes?
A: Yes. The customer is reponsible for any Duties or Taxes that may be imposed when importing from the U.S. All such charges are the responsibility of the customer and are not included as part of your purchase or shipping costs.
SALES TAX
Applicable sales tax of 7.75% will be added for shipments to residents of CA.