Frequently Asked Questions - Return/Exchange Policy
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RETURN/EXCHANGE POLICY
Q: What is your return/exchange policy?
A: Software and Fonts - Due to the nature of these products, all software and font sales are final - NO RETURNS.
Other Products - Returns/exchanges will be accepted in the case of defective materials only. Claims must be made within fourteen (14) days of placing your order. Shipping charges will not be refunded. If you are requesting an exchange, shipping charges will be billed on the replacement order. All returns/exchanges must be accompanied with an RMA# received from Rhinestone Designz. Shipments will be denied if not accompanied with Rhinestone Designz' RMA #. Rhinestone Designz is NOT responsible for finished apparel if transfers are not applied to garment by Rhinestone Designz. Refunds will be processed through PayPal within 7-10 days upon receipt of returned item(s).
Q: How do I make a return/exchange?
A: Returns/exchanges should be sent to Rhinestone Designz.com, 38992 Lone Circle, Murrieta, CA 92563. Please include a copy of your original sales receipt and RMA#. It is recommended that returns include tracking information and proof of delivery. Rhinestone Designz cannot be responsible for packages lost in transit. Original merchandise must be received by Rhinestone Designz before a refund/exchange can be processed.
